Legal
Privacy Policy
Last updated: September 24, 2026
Effective: September 24, 2026
This policy explains how Empire Residential Solutions Inc. ("Empire," "we," "us") collects, uses, shares and protects personal information through this website and in the course of arranging mortgage financing. It applies to www.empirersi.com and to enquiries you send us through it.
Information we collect
Information you give us
When you submit our contact form, email us, or call us, we may collect:
- Your name, email address and telephone number
- Your brokerage or company, and your role (agent, borrower, advisor)
- Details of the scenario you describe — property type, location, approximate price range and timeline
- Anything else you choose to include in your message
We ask you not to send sensitive information through this website. Do not submit Social Security numbers, account numbers, or financial documents through the contact form or by ordinary email. If we need that information, we will give you secure instructions for providing it.
Information collected automatically
Like most websites, ours may record technical information when you visit: IP address, browser type and version, device type, pages viewed, and the site you arrived from.
We do not use analytics or advertising tools on this website. We do not run Google Analytics, advertising pixels, or third-party trackers, and we do not build advertising profiles from your visit. If that changes, we will update this policy and this page will say so.
Our web hosting provider may collect standard technical and performance information about requests to this site, in the same way any host does. That information is handled under the provider's own privacy terms and is not used by us for marketing.
Cookies
Cookies are small files a website stores on your device. This website does not set cookies. You do not need to accept anything to browse it, and nothing is stored on your device by us. Our web host keeps standard server logs, as described above.
How we use information
- To respond to your enquiry and discuss the scenario you described
- To assess whether and how we may be able to arrange financing
- To communicate with you about your enquiry or transaction
- To send marketing communications, where you have not opted out
- To operate, maintain and improve this website
- To comply with legal, regulatory, licensing and record-keeping obligations
How we share information
We may share personal information with:
- Lenders and financing sources — with your authorisation, in order to seek financing on your behalf. We are a broker; arranging a loan necessarily involves sharing your information with third-party lenders.
- Service providers — the vendors who help us operate, such as email, hosting, document handling and customer-record systems, bound to protect the information they handle for us.
- Professionals involved in your transaction — such as your real estate agent, attorney, title company or accountant, where you have asked us to or where it is necessary to complete the transaction.
- Regulators and authorities — where required by law, regulation, subpoena, examination or other legal process.
We do not sell personal information, and we do not share it with third parties for their own marketing purposes.
Your choices
Marketing email
Every marketing email we send includes an unsubscribe link. Selecting it stops marketing email to that address. We may still contact you about a transaction or enquiry already in progress. You can also ask us to stop at any time by writing to info@empirersi.com with "Unsubscribe" in the subject line.
Telephone
You can ask us not to call you, and we will add you to our internal do-not-call record.
State privacy rights
Depending on where you live, you may have rights to access, correct, delete or obtain a copy of the personal information we hold about you, and to opt out of certain sharing. To make a request, contact us using the details below. We will verify your identity before acting, and we will not treat you differently for exercising these rights.
These rights, and the deadlines for responding to them, vary by state. We will honour any request the law entitles you to make. If we cannot fulfil a request — for example where records must be retained under mortgage lending rules — we will tell you why.
How we protect information
We maintain administrative, technical and physical safeguards intended to protect personal information against unauthorised access, use or disclosure. No method of transmission or storage is completely secure, and we cannot guarantee absolute security — which is why we ask you not to send sensitive documents by ordinary email.
How long we keep information
We retain personal information for as long as needed for the purposes described here, and for the record-retention periods that apply to licensed mortgage brokers. Enquiries that do not lead to an application are kept only as long as they remain useful for following up.
Other websites
This site links to websites we do not control, including our affiliate Empire Commercial Solutions and NMLS Consumer Access. We are not responsible for their privacy practices. Read their policies before providing information to them.
Children
This website is intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has given us information, contact us and we will delete it.
Changes to this policy
We may update this policy. When we do, we will revise the "Last updated" date above. Material changes will be indicated more prominently.
Contact us
Questions about this policy, or about the information we hold:
Empire Residential Solutions Inc.
80 Orville Drive, Suite 100
Bohemia, NY 11716
516-515-9577
info@empirersi.com